Why Header Data Doesn’t Tell the Whole Story Let’s pull back the curtain on something that looks simple—but isn’t. Attestation labels (A, B, C) from the STIR/SHAKEN framework may offer a quick snapshot of a call’s trust level, but they don’t guarantee full authentication. These tags can be spoofed, allowing fraudulent calls to slip through […]
There’s growth and then there’s a surge. In telecom, that difference matters more than ever. What used to be a steady climb in voice traffic has turned into an all-out flood, driven by AI bots, global call centers, hybrid workforces, and expanding cross-border telecom traffic. And while many networks are built to scale, few are […]
In telecom, problems don’t always announce themselves. While fraud detection systems are constantly updated to catch spoofed numbers, robocalls, or suspicious traffic, some issues continue quietly in the background. They don’t cause immediate panic or set off alarms, but their effects are far-reaching. These issues—often technical in nature—are the ones that contribute to missed calls, […]
Let’s break down some common weak points in call validation and explore practical ways to address them. Along the way, we’ll also touch on how tools like 1Route are stepping in to help providers close these gaps. Let’s break down some common weak points in call validation and explore practical ways to address them. Along […]
Picture this: A telecom provider reaching out to update a customer on a service upgrade or alert them about a potential service disruption. The phone rings, but it’s flagged as spam and ignored. That customer misses out on vital information, and the telecom company misses an opportunity to serve and retain a loyal customer. This […]
As the holiday season approaches, the demand on industries intensifies, and telecommunications is no exception. Whether it’s companies handling more customer inquiries, families making long-distance calls, or shoppers seeking support, call volumes surge dramatically in the final quarter of the year. This influx of activity brings both opportunity and risk for telecom providers, making accurate […]
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